At Primlytics, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund in accordance with this policy. This Refund Policy applies to both EU and U.S. customers.

• Subscription Services: Refunds may be requested within 14 days of the initial purchase, provided no substantial use of the service has occurred (e.g., completed projects, downloaded resources, or significant usage). • One-Time Purchases: Refund requests must be made within 14 days of purchase, provided the product has not been fully accessed, downloaded, or used. • EU Customers: In line with EU Directive 2011/83/EU, you have a statutory right to withdraw from digital service contracts within 14 days, unless you have started using the service with your consent. • U.S. Customers: Refunds are evaluated in accordance with Federal Trade Commission (FTC) guidance and relevant state laws.

• Customized or personalized services • Completed consulting sessions or one-on-one coaching • Services already substantially delivered or consumed • Promotional or discounted plans clearly marked as non-refundable

To request a refund: • Contact our support team at refunds@primlytics.com • Provide proof of purchase (invoice or order confirmation) • Include a brief explanation for the request Refund requests will be reviewed within 7 business days, and eligible refunds will be processed using the original payment method.

• Approved refunds are typically processed within 7–14 business days. • Depending on your payment provider, it may take additional time for funds to appear in your account. • We are not responsible for delays caused by banks or payment processors.

Initiating a chargeback without first contacting Primlytics may result in suspension of your account. We encourage customers to reach out to us directly so we can resolve disputes quickly and fairly.

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised 'Last updated' date. Continued use of our services constitutes acceptance of the updated policy.

For refund requests or questions about this policy, contact us: Email: refunds@primlytics.com Address: 123 Data Avenue, Tech City, USA Phone: +1 (555) 123-4567